How Can We Help?
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About the Trust, Funding, and the Benefit Plan
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First Nations Health Authority and Coverage
- What other benefits are available to First Nations members?
- How do I know if I am eligible?
- What type of benefits do the First Nations Health Authority cover?
- Are culturally safe services and supports available to me through the First Nations Health Authority?
- Who can I contact for more information?
- As a First Nations member, can I be covered by both the First Nations Health Authority (FNHA) Health Benefits and the JCBT Plan?
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Dental
- What does my Dental Plan cover?
- How can I ensure my dental claim gets reimbursed as soon as possible
- How do I add or cancel a Dependent to my coverage?
- Can I be enrolled in both the Canadian Dental Care Plan (CDCP) as well as the JCBT Plan?
- I am enrolled in my spouse’s dental plan coverage. Why am I being told I’m not eligible for dental coverage under the JCBT Plan?
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Extended Health Care
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Paramedicals
- Why do I have to pay a portion of the charge when I go to my Massage Therapist, Chiropractor, etc.?
- With all these factors, how much would I be reimbursed by PBC?
- Why are eye exams not covered?
- How do I know if my practitioner is registered?
- Will the JCBT be adding gender affirmation coverage?
- How can I minimize out of pocket expenses on paramedical costs?
- I do not need all the paramedical benefits offered. Can I transfer those limits to treatments that I use more often, like naturopath or massage therapy?
- When will the JCBT and CBA co-sponsored Mental Health and Wellness special pilot that took effect November 15, 2025 be ending?
- I’m struggling with my mental health. Are there any free resources available to me on top of the JCBT Benefit Plan coverage?
- Where should I submit a claim for mental health services when the incident occurred at work?
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Prescription Drugs
- Why am I not being reimbursed for my prescription drugs when I have coverage?
- What prescription drugs are covered under my plan?
- What if there is no alternative medication I can take? What is Special Authority?
- How does PharmaCare decide which drugs to cover?
- How do I save money on my prescriptions?
- How do I contact PBC if I have any questions about a claim?
- How do I log into my PBC account?
- I am going on a trip out of province or country. For what am I covered? Do I need to get extra coverage?
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Long Term Disability
- Where can I find information on the JCBT Long Term Disability (LTD) plan?
- Who is Canada Life?
- I am unable to work due to a disability. What do I do?
- How do I apply for LTD benefits?
- What are the Own Occupation and Any Occupation periods, and how do they affect my disability claim?
- What if I do not agree with Canada Life’s decision to deny or terminate my claim for Long Term Disability (LTD) benefits?
- What is a Claims Review Committee (CRC) or Rehabilitation Review Committee (RRC)?
- What is the Early Retirement Incentive Benefit (ERIB) Program and how do I know if I qualify?
- Will I still continue to receive LTD benefits if I access my pension, either through retirement or I accept the Early Retirement Incentive Benefit (ERIB) program payout?
- How do I contact Canada Life if I have any questions about my LTD claim?
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Group Life and Accidental Death or Dismemberment
Print
How do I contact Canada Life if I have any questions about my LTD claim?
Posted
Updated
Vancouver
Phone: 604-646-1200
Toll Free: 1-888-292-4111
Email: Vancouver.dmso@canadalife.com
Langley
Phone: 604-455-2700
Toll Free: 1-888-262-0749
Email: Langley.dmso@canadalife.com
Calgary
Phone: 403-515-5900
Toll Free: 1-866-221-8524
Email: Calgary.dmso@canadalife.com
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