How Can We Help?
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About the Trust, Funding, and the Benefit Plan
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First Nations Health Authority and Coverage
- What other benefits are available to First Nations members?
- How do I know if I am eligible?
- What type of benefits do the First Nations Health Authority cover?
- Are culturally safe services and supports available to me through the First Nations Health Authority?
- Who can I contact for more information?
- As a First Nations member, can I be covered by both the First Nations Health Authority (FNHA) Health Benefits and the JCBT Plan?
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Dental
- What does my Dental Plan cover?
- How can I ensure my dental claim gets reimbursed as soon as possible
- How do I add or cancel a Dependent to my coverage?
- Can I be enrolled in both the Canadian Dental Care Plan (CDCP) as well as the JCBT Plan?
- I am enrolled in my spouse’s dental plan coverage. Why am I being told I’m not eligible for dental coverage under the JCBT Plan?
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Extended Health Care
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Paramedicals
- Why do I have to pay a portion of the charge when I go to my Massage Therapist, Chiropractor, etc.?
- With all these factors, how much would I be reimbursed by PBC?
- Why are eye exams not covered?
- How do I know if my practitioner is registered?
- Will the JCBT be adding gender affirmation coverage?
- How can I minimize out of pocket expenses on paramedical costs?
- I do not need all the paramedical benefits offered. Can I transfer those limits to treatments that I use more often, like naturopath or massage therapy?
- When will the JCBT and CBA co-sponsored Mental Health and Wellness special pilot that took effect November 15, 2025 be ending?
- I’m struggling with my mental health. Are there any free resources available to me on top of the JCBT Benefit Plan coverage?
- Where should I submit a claim for mental health services when the incident occurred at work?
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Prescription Drugs
- Why am I not being reimbursed for my prescription drugs when I have coverage?
- What prescription drugs are covered under my plan?
- What if there is no alternative medication I can take? What is Special Authority?
- How does PharmaCare decide which drugs to cover?
- How do I save money on my prescriptions?
- How do I contact PBC if I have any questions about a claim?
- How do I log into my PBC account?
- I am going on a trip out of province or country. For what am I covered? Do I need to get extra coverage?
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Long Term Disability
- Where can I find information on the JCBT Long Term Disability (LTD) plan?
- Who is Canada Life?
- I am unable to work due to a disability. What do I do?
- How do I apply for LTD benefits?
- What are the Own Occupation and Any Occupation periods, and how do they affect my disability claim?
- What if I do not agree with Canada Life’s decision to deny or terminate my claim for Long Term Disability (LTD) benefits?
- What is a Claims Review Committee (CRC) or Rehabilitation Review Committee (RRC)?
- What is the Early Retirement Incentive Benefit (ERIB) Program and how do I know if I qualify?
- Will I still continue to receive LTD benefits if I access my pension, either through retirement or I accept the Early Retirement Incentive Benefit (ERIB) program payout?
- How do I contact Canada Life if I have any questions about my LTD claim?
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Group Life and Accidental Death or Dismemberment
If you continue to be unable to work due to an accident or sickness and you have been absent for 3 months and are not expected to return to work before the end of the 5-month LTD qualification period, contact your employer immediately. If you are eligible to apply, they will provide you with the appropriate LTD claim package with forms for yourself and your physician to complete.
Gather all the required information and submit it to the appropriate Canada Life office listed on the claim forms. Keep a copy of the information submitted. Canada Life will contact you directly with the decision, or whether they require more information, or have any questions.
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